Effective Date: January 15, 2025

Thank you for shopping with Rana Polymers at www.ranapolymers.com. We aim to ensure your complete satisfaction with our products. Please read our Return and Refund Policy carefully to understand your rights and obligations regarding returns and refunds.

Returns

We accept returns under the following conditions:

  1. Eligibility for Returns
    • The product must be unused, undamaged, and in its original packaging.
    • A return request must be initiated within 7 days of receiving the product.
  2. Non-Returnable Items
    • Customized or specially formulated products.
    • Products purchased on clearance or sale.
    • Items that have been tampered with or altered in any way.
  3. Return Process
    • To initiate a return, please contact our customer support team at https://ranapolymers.com/contact-us/ with your order details and reason for the return.
    • Once approved, we will provide instructions on how to ship the product back to us.
    • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

Refunds

Refunds will be processed under the following terms:

  1. Refund Eligibility
    • Refunds are only applicable for products that meet the return criteria mentioned above.
    • Shipping fees are non-refundable, except in cases where the return is due to our error.
  2. Refund Process
    • Once we receive and inspect the returned product, we will notify you about the status of your refund.
    • If approved, the refund will be processed to your original payment method within 5-10 business days.
  3. Partial Refunds
    • Partial refunds may be granted for returned items that show signs of minor damage not caused by shipping or manufacturing defects.

Exchange Policy

At this time, we do not offer direct product exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of receiving the item. Provide photographs and a description of the issue, and we will resolve it promptly by offering a replacement or refund.

Contact Us

For any questions or concerns about our return and refund policy, please contact us at:
Email: ranapolymers2023@gmail.com
Phone: +91 90224 89065
Address: E-2, NETAJI CHAWL, OPP NAVINA HOTEL, SHELL COLONY, SHELL COLONY ROAD, MUMBAI, 400071,

We are committed to providing you with a seamless shopping experience. Thank you for choosing Rana Polymers!

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